A New Chapter

Updated Ticketing, Registration & Verification Policy

Creating a safer, more secure, and more thoughtfully managed Timeless experience

At Timeless, one of the things we treasure most is that our events are open to homeschool students from across North Alabama and beyond, including students from many different co ops, cover schools, independent homeschool families, and approved guests. It is a beautiful thing to see young people from many backgrounds come together to celebrate, connect, and create lasting memories in a shared community.

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At the same time, that broad reach also means something important:

Many attendees and families may not personally know one another, and our leadership team may not know every attendee either. Unlike a small private group, single co op, or church youth gathering where everyone is already familiar, Timeless serves a much larger homeschool community made up of many families from many places.

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Because of that, Timeless must approach ticketing, registration, and event security differently.

As our organization grows, we are implementing updated ticketing and verification procedures designed to protect the integrity of our events, strengthen safety, and ensure every student attending is properly registered and approved.

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Every Ticket Must Be Linked to One Verified Attendee

Beginning with our upcoming season, every ticket purchased through Timeless must be linked to one specific attendee and one verified identity. Tickets will no longer function as open admissions or unnamed passes.

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Each ticket must match:
✔ the registered attendee name
✔ the attendee photo on file
✔ the attendee’s verified registration information
✔ the event’s eligibility requirements when applicable

Tickets may not be shared, privately transferred, swapped between families, or used by anyone other than the registered attendee.

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Identity Verification Required

To complete registration, each attendee must submit a clear photo of themselves during the ticketing process.

Accepted verification includes:
• a current headshot or selfie style photo
• valid photo identification belonging to the attendee

Important:
This identification must belong to the attendee attending the event, not the parent, not the person purchasing the ticket, and not another family member.

Submitted photos must:
• clearly show the attendee’s face
• be recent and accurate
• be an authentic image of the attendee
• not be altered, misleading, AI generated, or taken from another source

Every Ticket Will Be Reviewed

Every ticket sold will be individually reviewed by our team.

This review includes:
• verifying the submitted attendee photo
• confirming that all required registration questions are fully completed
• confirming that all information submitted is truthful and accurate
• confirming that the attendee meets event eligibility requirements when applicable

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All required ticket questions must be completed fully and correctly. Incomplete registrations will not be approved.

This may include verifying:
• attendee name
• grade level
• age and date of birth
• guest information if applicable
• parent or guardian contact information
• homeschool affiliation when requested
• emergency contact information
• any additional required event questions

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Age & Event Eligibility Verification

Certain Timeless events are intentionally designed for specific age groups or grade levels in order to create experiences that are age appropriate, balanced, and thoughtfully curated.

Because of this, age, date of birth, and grade level may be reviewed and verified as part of the registration process.

If a ticket is purchased for an attendee who does not meet the stated eligibility requirements for that event, the registration may be canceled in accordance with Timeless ticket policies.

This helps us:
• preserve the intended event experience
• maintain clear age boundaries
• support safety and supervision
• ensure fairness for families purchasing tickets within event guidelines

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Official Ticket Transfers Only

We understand that plans can change. Because of this, Timeless will allow ticket transfers, but only through Timeless’ official transfer process.

To transfer a ticket:
• the original ticket will be canceled
• the original QR code becomes invalid
• the new attendee must complete a new registration
• the new attendee must submit their own photo verification
• the new attendee must answer all required ticket questions
• the new attendee must meet event eligibility requirements
• the new attendee must purchase at the current ticket price
• a transfer processing fee will apply

Once approved, a new ticket and new QR code will be issued in the new attendee’s name.

Private transfers, screenshot sharing, or direct swapping of tickets between families is not permitted.

Strictly Enforced

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Timeless takes registration integrity seriously.

If registration includes:
• false information
• misleading answers
• intentionally skipped required questions
• incomplete required information
• a photo that does not belong to the attendee
• altered, misleading, or non authentic images
• falsified age, grade, or eligibility information
• attempts to bypass registration or transfer policies

The ticket may be canceled without refund, and the attendee may be removed from eligibility for future Timeless events.

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Why We Are Making These Changes

These updated procedures help:
• prevent unauthorized guests
• prevent ticket swapping or misuse
• strengthen event security
• improve emergency accountability
• support our volunteer and security teams
• protect the experience for all attendees
• create a safer, smoother, and more thoughtfully managed event environment

Timeless has grown into something beautiful, and with that growth comes greater responsibility.

These changes are part of our commitment to ensuring Timeless remains a place where homeschool students from many communities can continue coming together safely for years to come.

Beautifully curated. Thoughtfully managed. Distinctly Timeless.